Privacy Policy

This Privacy Policy explains how we collect, process and use the information provided by you to MySMARTOH. This Privacy Policy applies to your use of and/or any downloadable application including mobile phone applications operated by us (collectively, “Site” or “Application”) as well as the services available on or provided through this Site or Application. As a responsible organisation, protecting your personal data is our priority.

The terms “we”, “us”, “our” and “MySMARTOH” refer to OH Digital Solution Sdn. Bhd. (Company No: 202001003877 (1360197-P), a private limited company incorporated under the laws of Malaysia and our Site or any mobile application downloads (collectively, ”MySMARTOH”). The term “you” or “your” refers to each user of the Site.

MySMARTOH is an Online Occupational Health platform developed by OH Digital Solution Sdn. Bhd. (Company No: 202001003877 (1360197-P). It is designed to assist organisation, occupational health professionals, service providers and others to manage their occupational health programmes more efficiently and seamlessly.

This Privacy Policy explains how personal data is collected, processed, used and disclosed by us, in relation to your access and use of our services which are provided through our Site or Application. By accessing and/or using our Site or Application, you agree and consent to us collecting, processing, using and disclosing your personal data in the manner set out below. If you do not agree to this Privacy Policy or any part thereof, you should stop accessing and/or using the Site or Application.

This Privacy Policy does not govern the collection, processing, use and disclosure of your personal data by third party that we do not control or not employed or managed by us. If you visit any web link mentioned in our Site or Application, it is your responsibility to review its privacy policy before providing the site with any information especially your sensitive personal information.

1. Nature of Personal Data Collected

We collect, process and use your personal data including but not limited to your name, NRIC No., address and phone number. Any personal information collected shall be used for the purpose of providing services to you, improving our services and content, contacting you and responding to your inquiry. We will not sell or rent your personal data outside MySMARTOH except where we are required to share your information with any third parties who provide services on our behalf or if we are compelled by law to do so. It is possible that we might be forced to disclose your personal information in response to legal process or procedure or when we are required by any applicable laws or a law enforcement agencies. In such a circumstances, we may or may not be at liberty to inform you.

2. Source of personal data

The user of this Site or Application will be the main source of data. However, certain personal data can be obtained via publicly accessible sources including but not limited to public registries, web portal of government agencies, public search engines and websites. We do not aggregate your data unless it is orientated to improve our services to you. Rest assured, we will not sell your data or information.

3. How personal data is collected

We collect your personal data in the following circumstances:

(i) When you register an account to access and use the services on the Site or Application;

(ii) When you make/receive payment for any services rendered through the Site or Application;

(iii) When you make inquiry about our services via the Site, Application or email;

(iv) When you give comments on our services or submit ratings/feedback, or contact our representative via phone, email or other forms of communication;

(v) From publicly available data analytics such as Google Analytics in order to provide you with better services.

For security of your personal data, please refer to our policy on data security.

4. How personal data is used and disclosed

We use and/or disclose your personal data for the following purposes:

(i) facilitating the provision of or providing our services available on the Site or Application to you;

(ii) communicating or facilitating communication with you on the services rendered through the Site or Application;

(iii) verifying your identity;

(iv) troubleshooting i.e. analysing and solving any problem arising from your use of the services on the Site or Application;

(v) processing payments to/from you via our Site or Application;

(vi) fulfilling any other purposes in relation to the access and/use of the services on the Site or Application.

5. Disclosure of personal data

We may disclose your personal data to the following parties:

(i) any persons or parties consented by you;

(ii) any persons, government agencies, statutory authorities and/or industry regulators whom we are compelled or required to do so pursuant to any law;

(iii) our auditors, consultants, lawyers, company secretaries or other professional advisers appointed by us in connection with our business, only for the purposes of our business;

(iv) our third party service providers or other parties as may be deemed necessary by us to facilitate the provision of services; and

v) third parties’ data processors engaged by us to process personal data on our behalf.

6. Rights of access and correction

You may access, request correction or update to your personal data, withdraw (in full or in part) your consent given or limit the use of your personal data by contacting us.

You may be allowed to grant access of your personal data to any third party. We shall not be held responsible if there is any data breach or violation arising from your action of granting access to an unauthorised third party. We recommend that you exercise care and caution when allowing or granting access to any third party.

7. Failure or refusal to provide personal data

Your personal data provided to us are wholly voluntary in nature and you are not under any obligation or duress to do so. We shall not be liable for any consequences resulting from or in connection with your failure or refusal to provide your personal data to us.

8. Protection of personal data

Your personal data will be kept and processed in a secured manner. We endeavour, as far as practicable, to secure your personal data from any unauthorized and/or unlawful processing of, and the accidental access or loss, destruction or damage to your personal data.

However, despite such reasonable efforts, we cannot guarantee the security of information transmitted through the Internet is impenetrable. You are solely responsible for keeping all passwords confidential and configuring the appropriate access control settings.

9. Retention of your personal data

We shall only keep your personal data for as long as you are subscribed to MySMARTOH and shall not keep your personal data longer than necessary when you choose to delete, opt out, unsubscribed or remain inactive for an extended period of time. We shall reserve the right to determine at what point you shall be deemed to be inactive.

10. Changes to this Privacy Policy

We may amend or modify this Privacy Policy as and when necessary or appropriate to comply with the changes in the relevant laws and regulations. Material changes to this Privacy Policy will be notified on the Site or Application prior to the changes becoming effective.

Your continued access to and/or use of this Site will signify your acceptance of those changes. It is your responsibility to review the Privacy Policy from time to time for the latest updates on our privacy practices

11. Questions and contact information

If you have any question regarding this Privacy Policy, please contact us at

This Privacy Policy was last updated on 12 April 2021.

Previous version of this Privacy Policy was enforced from 1 April 2020.